A man was working a crossword puzzle and asked, "What is a four letter word for a strong emotional reaction toward a difficult person?"  Someone standing nearby said, "The answer is hate."  A lady interrupted and said, "No, the answer is love!"  Everyone is working that same crossword puzzle, but the way you answer is up to you. (Kent Crockett, The 911 Handbook, Peabody, MA: Hendrickson Publishers, 2003, 23)